WANT YOUR QUESTION ANSWERED RIGHT NOW? CHECK OUT OUR FREQUENTLY ASKED QUESTIONS BELOW!
IMPORTANT: As a support staff, we are unable to answer any health-related questions. Please contact our presenters through their websites. If you do not have their website info, please use Google. You may also visit the Institute for Functional Medicine site to locate a practitioner in your area.
Before submitting your question or comment, please check out the Frequently Asked Questions below. If you don’t find what you’re looking for, complete the contact form at the bottom of the page and we’ll get back with you as soon as we can.
Q: Hey Sean, I cannot find my username and password for a product I purchased from your site. Can you send me that info, please?
A: Not a prob! Please click THIS LINK to head over to our password finder. Enter your name and email on the form and you will receive an automated email with your access info.
Our customer login site is https://jerf.customerhub.net.
Also, please be aware that it can take 10-15 minutes for our system to generate a password for you. If you just ordered a product and have not received your confirmation email, please give it a few more minutes.
NOTE: If your order was placed through PayPal, please be sure to check the email account associated with your PayPal account. It may be different from the account you typically use.
VIDEO PLAYBACK ISSUES
Q: I am unable to view the videos on The Depression Sessions website. Is there anything you can do?
A: Sorry about that! The Depression Sessions is the seventh event we have hosted online. From our experience, we have learned that the video player we are currently using is the most reliable player for an event of this scale. If you are unable to view a video, please click the orange bar below the main video. This will open the video in a lower-resolution format. If that does not work, please reboot your device and try again. And if that does not work, we recommend you try another device. Unfortunately, there is nothing we can do from our end.
DO YOU NEED TO PAY FOR ANYTHING?
Q: Is the Depression Sessions event FREE, or do I have to buy something?
A: Attending the Depression event is totally free. Each video presentation will be available for free viewing for 48 hours. If you wish to own the videos, audio files, and transcripts, they are for sale on the site.
LOOKING FOR A PRACTITIONER
Q: Help, Sean! I’m looking for a local practitioner to help me or a family member address a health issue. How do I find someone who knows their stuff?
A: I may not know someone in your specific area, but there are a lot of practitioners who work at a distance via Skype and phone. Please visit The Institute for Functional Medicine to find a qualified practitioner in your area.
Q: Yo Sean, which health education courses do you recommend?
Q: Sean, have you ever done a podcast on “xyz” topic?
A: It’s possible. Please use the search bar in the right sidebar of this site to find what you’re looking for.